Interview schedule for GW4 Pathfinder project 1.2
To baseline the current costs of the payments process for our Functional Cost Analysis (FCA), we need quite a detailed understanding of the whole process – the departments involved, the activities within the process, the staff who perform them, costs (including staff costs), the purpose and requirements for each activity.
To address this an interview schedule (attached) exploring the tasks within the payments process of each GW4 institution was devised and completed during individual interviews with the Librarians involved in the process at each institution.
A flowchart of the APC payments process for each GW4 institution was developed from this information. We plan to use a second questionnaire for staff working on the process to obtain cost information.